PRIVACY POLICY
This privacy policy, which applies to any means used to access the DIRHAMEXIM.COM.BR website or its subdomains and its services (hereinafter referred to as the "Site"), describes the conditions underwhich, when using the Site, we collect, use and store information about you, including your personal data, as well as your choices about the collection, use and disclosure of this information. By accessing and/or using the Site, you acknowledge that you have read, understood and agree to be bound by all the terms and conditions of this document. If you do not agree to this policy, you must not use the Site and its related services and you must not disclose your personal information to us.

IDENTIFICATION OF THE PERSON COLLECTING THE PERSONAL DATA
The person responsible for the Privacy Policy is DIRHAM, a limited company, registered under CNPJ 51.456.936/0001-62, on 18/07/2023, whose registered office is located at Rua Dom Pedro I, 1258, CEP 11730-
000 - Bal Itaguai, Monguagá, SP, Brazil (hereinafter "DIRHAM", "we").

OPERATIONS WHERE WE COLLECT PERSONAL INFORMATION
In general, you can browse the site without identifying yourself or providing personal information. You will be asked to provide personal information in order to: Create an account; Find a Professional; Request a Quote for Services; Contact DIRHAM; Send feedback. Some of the personal data requested is mandatory. Mandatory fields are marked with an asterisk. All other fields are optional.

THE PERSONAL DATA COLLECTED
DIRHAM collects information on the following personal data: Name, first name, address, e-mail address, telephone number; Your username and password; Payment-related information, including credit card information; Your comments; Your photo; Your IP address, connection and other history, preferences, interests in products and services viewed. For Professionals: Company name, description of the company's activities,
year the company was created, services offered, Facebook, Instagram and YouTube pages and your company registration number.

THE PURPOSES OF THE SESSIONS
DIRHAM collects information from users of the Site for various purposes: QUOTATION AND BUDGET.
In addition, DIRHAM collects professionals' personal data in order to manage their accounts, display their profiles, manage credit consumption (if any), pay invoices and process any claims. In addition, DIRHAM is able to analyze your data in order to improve and develop new services, identify trends in the use of the Site and determine the effectiveness of its promotional campaigns. In addition, this data will be kept in order to comply with various legal and regulatory requirements, in particular to enable us to prove a right or a contract.

BLOG, NEWSLETTER, MARKETING MAILS
DIRHAM may use your contact details to send you commercial offers and promotions. After creating your account or from the "Notifications" area of your customer area, you can manage the sending of newsletters and
marketing mails.

SHARE TO SOCIAL NETWORKS
The Site has tools that enable you to "like" or share a product page on the following social networks: Facebook, Instagram, Linked In and YouTube. By sharing content on these social networks, you submit to their personal
data protection policy which we recommend you consult to improve your knowledge of the use of your personal data. Carrying out requests and/or surveys; Implementing commercial statistics; Organizing game
championships, raffles or any type of promotional activity; Managing requests for access, rectification and opposition; Managing collection and litigation; Managing comments on services or content.

THE RECIPIENTS OF THE PERSONAL DATA COLLECTED

The personal data collected is intended for DIRHAM and our partners andits purpose is to enable us to offer you high quality services on our platform. In addition, information about clients that is relevant to the performance of the services requested may be passed on to professionals and vice versa. In addition, DIRHAM may also publish your requests and reviews that you write on third-party websites orapplications. These requests and reviews, which contain only your first name and the first letter of your surname, are visible to the public. In accordance with legal obligations, DIRHAM may also disclose data to third parties when it is necessary to investigate, prevent, take action against illegal activities, alleged fraud, situations that may involve potential threats to the physical safety of any person or, if we believe in our sole discretion, that its use is actually incompatible with this document or the general conditions of use of the site. In addition, personal data may be disclosed to third parties if DIRHAM is obliged to do so under any law or regulation, court order or if disclosure is necessary in the context of an investigation or proceeding, whether on national territory or abroad. To ensure the proper performance of our services and, in particular, the management of Client and Professional accounts, they may be
transferred to our service providers located in a foreign country. DIRHAM uses first-class data centers in Houston (Texas) and Provo (Utah). The strategic use of these facilities provides the necessary flexibility for DIRHAM, through its Internet technology provider, to offer the performance, quality and reliability required by customers. To ensure that these services run without interruption, the datacenters use top-of-the-line hardware in the servers, as well as top-of-the-line HVAC, electrical and network systems. The operation of this network is fully redundant and  high-performance using the latest technologies. Network infrastructure equipment includes high-performance gear from Arista Networks, Arbor Networks, Brocade, Juniper and Cisco. A wide range of network  operators are used, including Level 3, nLayer, Comcast, Cogent Communications, and Hurricane Electric.

TECHNICAL RESOURCES FOR THE PROTECTION OF PERSONAL DATA
You agree that there is no such thing as total security on the Internet. However, DIRHAM Export & Import has implemented standard technical and organizational security measures to protect your data from accidental
or intentional manipulation, loss, destruction, communication or any unauthorized access to information we collect online. Access to your customer area containing your personal data is only possible via a username and password. You must not disclose or make this information available to others.
 

PERSONAL DATA RIGHTS
In accordance with the new regulations on the use of your personal data, you have the following rights: You can modify your personal data at any time from your Professional Account or Client Account at DIRHAM. You
can exercise your access rights by writing to the following e-mail address: contato@dirhamexim.com.br . For such cases, before implementing this right, we may request proof of the user's identity in order to confirm its
veracity. You may request the correction or removal of your personal data. We may retain certain information about you when required by law or when we have a legitimate reason to do so, especially if we believe or
detect fraud or violations of our Terms of Service. You have the right to object at any time to the use of your personal data for commercial prospecting purposes. You can also manage the sending of newsletters
or object to such sending, free of charge, as soon as you create your account. You can do this in the "Contact" section of your customer area or by following the deactivation steps in each newsletter. You have the
right to limit the processing carried out on your data under the conditions defined by Article 18.1 of the General Data Protection Regulation (GDPR). You have the right to lodge a complaint with the competent supervisory authority if you consider that we have not respected your rights. You have the right to data portability, i.e. to receive this data in a structured, machine-readable format. Any request for portability can be made to the following address: contato@dirhamexim.com.br

THE DURATION AND STORAGE OF YOUR PERSONAL DATA
Your personal data will be kept for as long as necessary to achieve the objectives described above. All data used for commercial prospecting purposes is deleted within a maximum period of three years from the execution of the contract or the last contact with the customer. Beyond this period, your data will only be kept to comply with our legal or regulatory obligations, or to enable us to prove a right or contract.

THE PROCESSING OF PERSONAL DATA BY THIRD PARTY WEBSITES
This document applies only to pages on the Site where DIRHAM collects information about your personal data and not to websites for which third  parties are responsible. The Site may contain links to other websites or
options that are not subject to our privacy policy and whose privacy policy practices may differ from ours. DIRHAM does not own or operate these websites. Users should consult the privacy notices provided by the
websites, DIRHAM is not responsible for and has no control over the information collected, used, shared and generally handled by third-party sites on the Internet. In addition, links to partner sites sometimes offer
interesting games or promotions. By redirecting you to these sites, these third-party sites may obtain personal information from you, which you voluntarily submit if you wish to take advantage of the offers. DIRHAM is
not responsible for the use of your personal data by third parties.

WEBSITE POLICY ON COOKIES AND OTHER DEVICES
During your visit to the Site, cookies may be stored on your devices, including your personal computer, tablet or smartphone. Our use of Cookies is subject to your prior and specific express consent before they can be deposited on your terminal. We obtain your consent through a banner that includes, on the one hand, clear and explicit information on the purposes for which cookies and other devices are used and, on the other hand, clear information on how to refuse the use of Cookies. By using the Site, you agree to the use of Cookies in accordance with this document. If you do not accept the use of these Cookies and other devices, you can disable Cookies by following the instructions below under "Disabling Cookies". However, certain areas of the Site are only accessible with so-called "necessary" Cookies and you should be aware that by disabling them completely, you may not be able to access certain content or functionalities of the Site, such as making a purchase, for example.

COOKIE POLICY
Cookies are text files that can identify you as a customer and save your personal preferences (for example, your language choices) as well as technical information (including browsing data). In addition, we may also
use "web beacons", also called "web pixel" or "Clear GIF" or similar technologies that are used to check how you use our Site and to see which pages of our Site you visit.

TYPES OF COOKIES USED BY THE WEBSITE
DIRHAM uses several types of cookies: so-called "necessary" cookies allow you to benefit from the essential functions of the Site. Without these Cookies you will not be able to use the Site normally, including ordering a
product. In addition, DIRHAM is obliged to collaborate with other companies that place cookies on the Site. These companies help us  manage the Site and offer additional services. These Cookies are not necessary for the use of the Site. The use of these Cookies by these third parties is subject to their own data processing conditions and is not covered by this document. These third-party cookies used on the Site are as follows: Cookies for "audience measurement" make it possible to analyze traffic, trends, uses and identify failures of the Site. This allows DIRHAM to improve your experience, as well as the design and content of the Site to meet your needs. Advertising cookies are used to show you advertisements that are tailored to your interests on our Site or when you browse the Internet. By refusing to use advertising cookies, only nontargeted advertisements will continue to appear on our Site or on the Internet. "Social media" cookies are used to allow you to share content
from the Site with your friends using sharing buttons, including Facebook, Instagram, Linked In and YouTube. Social media providers place cookies on your device to obtain and receive information about your use of these
sharing services. To find out more about the use of these Cookies by social media publishers, you are invited to consult the privacy policy of the social media publishers.

DISABLE COOKIES
Most browsers accept Cookies by default. However, you can configure your browser at any time to accept or reject Cookies on a case-by-case basis or to refuse them systematically. However, if you refuse to register
the necessary Cookies or delete those that are already registered on your device, you will no longer be able to benefit from a number of the Site's functionalities. We decline any responsibility for the consequences linked
to the degradation of the functioning of the Site resulting from DIRHAM's inability to register or consult the necessary Cookies that you would have refused or deleted.

CHANGES TO THE PERSONAL DATA POLICY
This document may be revised or added to in order to reflect new objectives or changes in legislation. Any changes will come into effect as  soon as they are published. To stay informed of changes, please check this page regularly.

CONTACT DIRHAM
For any questions or comments regarding this document or any matter relating to your personal data, please contact us as follows: Send an email to our Data Protection Officer, using the following e-mail address:
contato@dirhamexim.com.br and choose the desired subject option.

YEAR I © 2023 DIRHAM Export and Import.

​

​